Refund policy

# Refund & Return Policy
This policy applies to all wholesale crystal orders.

1. Claims for damaged goods must be submitted within 7 calendar days after delivery. You need to provide clear photos / videos of broken items and original outer packaging for verification.
2. Natural crystals may have natural cracks, inclusions, color variations. These natural characteristics are not considered defects and are not eligible for return or refund.
3. Customer is responsible for return shipping cost unless items are damaged during transit and approved by our team.
4. Custom orders and bulk wholesale parcels are non-refundable unless transit damage is confirmed.
5. Refund will be issued to the original payment method after inspection, processing time is 3–7 business days.

Contact us by email to start a damage claim.